This is not a good time for the paranoid to be on the internet. In the wake of the first set of revelations from Edward Snowden, more is emerging about the extent of online eavesdropping by the security services on both sides of the Atlantic. According to Snowden British intelligence agency GCHQ showed off the ability to monitor YouTube video views, Facebook ‘likes’ and Blogger visits in real-time to its US colleagues back in 2012. The programme, named Squeaky Dolphin, even had its own logo (though looking at the design, I don’t think the spies should give up their day jobs quite yet).
Even worse, spooks have been accessing smartphone data while people play Angry Birds, enabling them to get hold of user’s personal information. Presumably the game was picked due to its global popularity, rather than being a cunning ruse by GCHQ and the NSA to enable staffs to play it during work time.
And in an unrelated story, a security company has found an internet-enabled fridge that has been hacked and is now sending spam. This is particularly worrying given the rise of the Internet of Things, with more and more devices and appliances around us connected to the web. Essentially each of these is a small, but powerful computer, often without the same level of security and protection than you see on a PC or tablet. Being able to hijack a fridge is one thing, but as the Internet of Things spreads, more sinister opportunities arise – remotely controlling smart cars or switching on and off hundreds of air conditioners to bring down a power grid are all possibilities.
Taking these stories together leads to two concerns in my mind. Firstly, internet privacy. I think most people understand the need to collect information on identified threats to public safety, provided due legal process has been followed. What Snowden seems to have uncovered is technological spying that has gone mad – exactly what you’d expect if you put a large bunch of very intelligent geeks in a room, give them all the resources they need and exonerate them from any qualms of conscience by saying it is in the national interest. So what happens to information that is found online that is not linked to terrorism but minor, non-criminal misdemeanours? GPS data that shows an MP was with his mistress when he should have been elsewhere or evidence of unsavoury (but not illegal) internet activities for example. The nature of technology means this information is unlikely to disappear, but will sit on servers somewhere, with no guarantee that it won’t be pulled out in the future.
Secondly, security concerns have the ability to derail the Internet of Things. As Google’s recent purchase of Nest shows, market momentum is increasing. But if people add the worry of security issues to privacy concerns they are less likely to embrace the opportunities that the Internet of Things offers when it comes to increased efficiency and energy saving. After all, I don’t want GCHQ to know what’s in my fridge – or burglars to know when I’m away on holiday.
There’s been a lot of talk from politicians about reining in the security services and that needs to be formalised to reassure the law-abiding – instead of enabling spying, the tech industry should be focusing its intelligence on improving the actual security of the devices and applications that control our lives.
January 29, 2014 Posted by Chris Measures | Marketing, Social Media, Uncategorized | Android, Angry Birds, Apple, Edward Snowden, GCHQ, Google, Government Communications Headquarters, Internet of Things, National Security Agency, NSA, United States, YouTube | Leave a comment
People are still coming to terms with the lack of privacy that social media and the online world have brought. Some are happy with the fact that ‘privacy is no longer the social norm’ (to quote Mark Zuckerberg). However for many more of us the fact that our every online move is tracked (whether by large companies or the NSA) is a big worry. But at the moment, the usefulness of free online services, such as search and social media, outweigh the intrusion. After all, it is confined to the virtual world and provided you don’t do anything stupid, like give out your house number on Facebook, you can keep your real life separate from the web.
But the shrinking size of cameras, and the forthcoming launch of Google Glass, promise to merge the offline and online worlds like never before. Whether deliberately or by accident you can photograph and share images, video and audio in real time, without the knowledge of those around you. Combining this with the vast store of digital information on the web enables people and places to be easily identified, tagged and shared. So far Google Glass has privacy safeguards built in – it bans facial recognition apps and requires either a voice command or tapping the top of the glasses to take a photo. However given that there is already a hack to take photos by winking, I can see developers getting round this all too easily.
Should we be scared? The normal argument trotted out by those in favour of increased surveillance is that only the guilty or those with something to hide should be worried. And obviously the ability for the police to identify criminals and terrorists is a major positive of ubiquitous cameras. But what about the person who happens to be snapped where he or she isn’t expected to be – on their way back from a secret rendezvous with a lover, or a job interview that they don’t want their existing employer to know about? The difference between official surveillance, where access to the pictures is tightly controlled, and the world of personal photo sharing, is that everyone can see everything, without safeguards to limit access. There’s already issues with unauthorised photos taken upskirt or down blouse by low lifes with camera phones. Add in facial recognition to these, enabling the victims to be identified, and it makes the whole practice much more sinister.
For me the even more disturbing thought is what businesses can do with this data. Advertisers already have access to your location, your past browsing history and what you have previously bought. Add in what you are looking at, and your reaction to it, and it gives a 360 degree view of your behaviour. Spend five minutes idly staring at a poster at a bus stop? Look at a pair of jeans in a shop window? Expect it to be noted and used to sell to you.
Don’t get me wrong, the proliferation of personal cameras can be a good thing. They can be used to provide information on the world around us – want to know what that plant is or what bird is singing nearby? Google Glass can help. They benefit dementia patients, enabling them to fill in the gaps in their worsening memory. Personal cameras provide a tamper-proof record of conversations that can prevent litigation against doctors, couriers or the police. But in my opinion, the negatives outweigh the positives.
What is needed is a fundamental review of privacy and how it is enforced. And that needs to happen now, before Google Glass and its competitors hit the streets and become mass-market. Social media failed to do this – there privacy was an add on rather than built in from the start and this has had a major impact on how our personal data is shared. When it comes to something even more personal, what we see and what we hear, governments and businesses must act now to guarantee privacy before it is too late.
November 20, 2013 Posted by Chris Measures | Marketing, Social Media | cameras, Facebook, Google, Google Glass, Mark Zuckerberg, Privacy, Searching, social media, surveillance, YouTube | Leave a comment
The last ten years have seen massive progress in getting the UK population online, with over 86% of people now having been on the internet. There is still a digital divide however, with 4 million households without internet access according to the Office for National Statistics.
And, the ability for online access via mobile is extremely variable – as Liz Stevenson from Cambridgeshire County Council pointed out at the recent Cambridge Smart City debate, 41.5% of the county isn’t covered by a 3G signal. I dread to think what the figure is over the border in Suffolk, where I live in a village with sporadic 2G coverage. Efforts continue to help the offline into the online world, particularly by targeting specific groups such as the elderly and disabled and by providing more user friendly devices such as tablets.
However a new digital divide is emerging. As the Economist Intelligence Unit points out in a recent report, this is between those that understand and use the internet to its full potential and those that simply shop, watch or read the content that they find there. It is essentially a split between creators and consumers. You’ll always get power users in any technological change but the risk is that those who don’t take up the opportunities offered by the internet will become disenfranchised, pay more for basic goods and services and miss out on achieving their full potential.
And it doesn’t need to be that way – the internet offers the chance for everyone and anyone to create (no matter how niche or, let’s face it, downright awful) their efforts are. It also offers the tools to make compelling content either for free (for example WordPress, YouTube) or at a very low cost (with a handheld video camera for instance). Only by doing can you gain the full benefit of the internet. At a basic level imagine someone on Twitter that merely lurks, following people without starting any conversations themselves. They may find out what Stephen Fry is doing, but it doesn’t add much else to their own lives (or the lives of other people). People who treat the internet in the same way as TV, as a lean back, broadcast medium, are missing the point (and much of the fun.)
So how can we encourage more creators who understand the opportunities that the internet brings? A really simple way is to copy the behaviour of the young (though without the selfies on SnapChat). As digital natives they start with no preconceptions and no manual to read – they just get on and use the internet as a tool to do what they want to do. Not having a fear of failure, or an embarrassment gene, is going to lead to cringeworthy moments, but it will also mean you experience new things, learn new skills and create. Once you’ve mastered these skills you’ll understand what you can do – giving you better control of the medium and deepening your understanding of how organisations might be trying to channel and constrain your internet experience for their own ends (normally to sell you something).
Otherwise this new digital divide will solidify – splitting the digitally savvy from consumers and providing a two speed experience that will damage people’s enjoyment and potentially harm their prospects. Go create!
- Redefining the Digital Divide (slideshare.net)
November 13, 2013 Posted by Chris Measures | Cambridge, Creative, Social Media | 4G, Cambridgeshire County Council, consumer, creator, Digital divide, Internet access, mobile, SnapChat, Stephen Fry, Suffolk, twitter, WordPress, YouTube | 1 Comment
Can’t string together 140 characters? Help is at hand with Twitter’s launch of Vine, its new video sharing service. Essentially Vine lets you take 6 second videos and post them automatically via your Twitter feed. Launched last week, it provides another option for Twitter’s 500 million users to share their lives with their followers and friends.
On the face of it Vine is a nice idea as it capitalises on the power of video and opens up another front in Twitter’s battle to increase usage ahead of its predicted future flotation. And another revenue stream – I can see Twitter using Vine to encourage brands to interact with customers by sharing video content, solving simple customer service queries with how to films and even introducing a paid for service that gives greater control over the length of clips.
But there’s a number of issues that I believe will hold back Vine’s growth. Firstly, it isn’t integrated into Twitter itself but is a separate app, currently only available for Apple devices. This adds a level of complexity to the process – there’s nothing to stop other video services providing competition. And not launching an Android app at the same time as Apple removes a significant part of the market – while Twitter says Android is on its way, it looks slack not to have both issued at once.
Secondly, each clip may be 6 seconds, but it is on a constant loop (like an overlong animated GIF) which can be pretty tedious to watch, even if the content itself is interesting. Think of it as a moving picture, not a YouTube video.
And finally there’s what’s on Vine clips. Twitter boss Dick Costolo launched the service with a film of himself making steak tartare, but given that porn drives most internet innovation, it didn’t take long for more explicit content to arrive. The initial lack of filtering meant that X-rated videos began to fill Vine, culminating in one being chosen as ‘editor’s pick’ on the home screen of the app. All rather embarrassing for Twitter, but surely something that could have been predicted if they’d thought things through. Had they not looked at ChatRoulette?
To be fair to Twitter it has now banned searches for explicit content and deleted some porn, but automatically identifying and filtering pornography is notoriously difficult so it will be kept busy moderating clips for some time to come.
So, will Vine wither or grow? At the moment the jury’s out – it doesn’t have the safeguards to encourage mass market adoption (or the reach with just an iOS app) but if Twitter prunes away the porn it may yet create a new way for consumers and brands to share engaging content.
- Twitter’s Vine Has a Porn Problem, Just Like the Rest of the Internet
- Twitter’s new app Vine becomes porn hub within days – Firstpost
Why Revolutionary Measures?
Marketing is undergoing a revolution. The advent of social media provides the opportunity for one-to-one communication for the first time since the move to an industrial society. This blog will look at what this means for B2B PR and marketing, incorporating my own thoughts/rants and interests. Do let me know your feedback!
About meI'm Chris Measures and I've spent the last 18 years creating and implementing PR and marketing campaigns for technology companies. I've worked with everyone from large quoted companies to fast growth start-ups, giving me unrivalled experience and ideas. I'm now director of Measures Consulting, an agency that uses this expertise to deliver PR and marketing success for technology businesses.
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