The end of work?
The world of work has changed immeasurably over the last ten years, not just in the UK but across all developed countries. Repetitive, process driven jobs have been automated, with technology replacing paper-based workflows. In many cases this has led to a hollowing out of sectors and companies, with the remaining workforce split between menial roles and higher level management.
And these changes are accelerating. A report in The Economist points to new technological disruption in the workplace, driven by computers getting cleverer and becoming self-learning. Lightweight sensors, more powerful cameras, cloud computing, the Internet of Things, big data and advances in processing power are all contributing to helping computers do brain work. Innovations such as driverless cars and household robots don’t require human intervention to operate, and can do more than traditional machines.
Research from Oxford University suggests that 47% of today’s jobs could be automated within the next 20 years. Many of these roles are in previously ‘safe’ middle class professions such as accountancy, the law and even journalism.
So, this begs two questions. What skills do people need if they are going to thrive in this new world – and are we teaching them to children quickly enough?
The employees of the future will require skills that complement machine intelligence, rather than mirror it. Empathy, the ability to motivate, and being able to think outside the box will all be needed. Essentially soft skills, backed up by specialist knowledge that is based on experience that cannot be replicated by machines. Professions such as therapists, dentists, personal trainers and the clergy are all seen as being relatively safe from replacement by robots. Interestingly entrepreneurs often possess these talents, so expect them to thrive as they use technology such as the cloud to bring their innovations to market quickly.
As a knock on effect, the will be a change in the size of companies people work for. Before the Industrial Revolution most people worked either for themselves or in small organisations (the village carpenter and his apprentice for example). Industrialisation required scale, so vast mega companies grew up. These won’t disappear, but the number of people working for them will shrink dramatically as intelligent machines take over. We’ll move to a larger proportion of the population being self-employed, providing their services on a personal basis.
Looking at education, schools will also need to change. Pupils need to understand the world around them, so they have to be taught a certain number of facts and dates, but rote learning of what made the British Empire great is going to be useless for a large proportion of people’s careers. What is needed is to teach skills for learning and adapting, thinking for yourself and how to motivate and show empathy to others. Essentially, children starting school today will be going into careers that may not even exist yet – so lifelong learning and flexibility are critical.
The predictions of the havoc that technology will cause to the world of work may be overstated – just because something is technically possible, it doesn’t mean it will quickly become mass market. And governments, worried about massive social change, are likely to step in to mitigate the worst impact through legislation. But changes are coming, and we need to think more like entrepreneurs and less like machines if we’re going to thrive.
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