Revolutionary Measures


There are a lot of people convinced that what the world needs is another social network. After all technically they’re pretty simple to set up and if half the world is on Facebook, there’s still plenty of opportunity to recruit members.

Image representing Microsoft as depicted in Cr...

Image via CrunchBase

I’m being flippant, but in a week that saw Microsoft launch two forays into social networks, I think that’s time for a reality check in the area. To be fair to Microsoft, the mooted $1bn acquisition of social enterprise platform Yammer is a logical move. It means it can add collaboration and social network style features to Microsoft Office, helping tighten its grip on enterprise desktop software. Essentially it’s meeting the continuing corporate desire to help share information and enable collaboration that has been going on since the launch of Lotus Notes and intranets 20 years ago. So, social network yes, Facebook competitor no.

Microsoft’s other new social network is a lot more difficult to fathom. Described as ‘an experiment in open search’ it is designed to be a layer on existing social networks, with a particular focus on social search (something that Microsoft’s Bing search engine is also majoring on). All a bit confusing and really lacking a killer reason to sign up. I can only guess that successful bits of will be integrated into Windows Live and Bing – but that really relies on people using the service to test it and see if it works.

I’ve talked before about how any technology (including social networks) has to cross the chasm into the mainstream from early adopters if it is to be a lasting success. Another useful bit of business development thinking is that in mature markets there are essentially four positions to be in. You can be the market leader (Facebook), the follower (LinkedIn), the challenger (Google+) or successfully own a niche (such as Twitter). Outside these four it is difficult to build the scale you need to succeed as a decent sized social network – it really relies on getting people to sign up and use the service on an ongoing basis. As Apple has found with its Ping music social networking service, which is rumoured to be closing, brand name and access to a potential audience isn’t enough to get people to sign up.

So whether you are marketer or a social network startup take a good look at the business development textbooks before you launch and ask yourself does the world really need your social network?

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June 18, 2012 Posted by | Marketing, Social Media, Startup | , , , , , , , , , , , , | Leave a comment

Will the internet kill the TV star?

Last month streaming service Netflix entered the UK to great fanfare and with a stated aim to challenge the likes of Sky when it comes to winning TV subscribers. A nice soundbite, but one that got me thinking about where we’ll get our ‘TV’ content from in the future. Obviously internet streaming companies such as Netflix and Lovefilm (and even Sky themselves) are now pitching themselves as the savvy choice for those who want to sign up and download the latest shows and films, often before they make it to TV.

However often that same content is available through other channels, ranging from iTunes to that old staple, the DVD boxset. So what can internet only services do to differentiate themselves, apart from price? There’s a lot of talk about creating their own content, from both Netflix and established brands such as YouTube but you need to either be spending big on stars or sporting events to stand out or focus on established shows that are already hits. Given the power of the likes of Sky, which can simply create new channels to maximise the impact of its content (as it has in F1), it will be a tough ask to muscle in. Just ask BT which saw its Vision service comprehensively outmarketed by Sky when it tried to go head to head.

Before I’m accused of being a Luddite, I do think Netflix will be successful enough. People do want to access TV content over the internet, and either play it direct on their internet-connected TV

Image representing Netflix as depicted in Crun...

Image via CrunchBase

or through tablet or laptop. Just look at the tremendous success of the BBC iPlayer and other TV catchup services to show how, promoted properly, viewers will flock to an easy to use solution.

Where the real opportunity is going to come is in super-services that make it easy for mass market consumers to access whatever programme or film they want, when they want. Consumers don’t care if it is on Netflix or Sky, just that they can click, pay automatically and watch. Essentially it has to be as simple as surfing to another channel without having to register or download software. And it has to span multiple channels – so you can watch the same content on your TV, laptop or mobile device wherever you may be. Get that right, build a brand and that will be the platform for control of future TV.


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February 6, 2012 Posted by | Creative | , , , , , , , | 1 Comment

2011 Tech Unpredictions

Steve Jobs Macworld 2005
Image via Wikipedia

As well as ill-thought out resolutions, January traditionally brings a slew of predictions for the year ahead. Rather than join the tech soothsayers, here’s my view on the five things that won’t happen in 2011 – but would be amusing if they did………

Queen joins ChatRoulette
Following on from her successful debut on Facebook, Queen Elizabeth pushes the social media envelope by moving onto Chat Roulette to meet her subjects. After encounters with a naked student, guitar-strumming Americans and an OAP that looks suspiciously like Prince Philip she abandons the site as being too close to reality.

Google buys Belgium
In a bid to outflank its competitors and to stop the EU investigation into its business practices, Google buys Belgium for a mixture of cash and shares. Very few people outside the country notice. Facebook use is immediately banned and everyone forced to switch to Gmail and Google Docs from Microsoft Office. It could be worse – at least they don’t have to use Wave.

Steve Jobs launches iClock
Seeing a market opportunity after the iPhone alarm clock storm in a tea cup (how exactly did that make the BBC News at Ten?) Steve Jobs launches the iClock. Stephen Fry buys twelve. A snip at $499, it promises a completely new timekeeping experience with downloadable apps available via iTunes. However in a launch glitch the alarm function only works on Pacific Standard Time, now renamed Apple Time and patented by the company.

Government abandons technology
The combination of shrinking budgets and rising unemployment means it is cheaper for the Conservative/Lib Dem coalition to swap manual processes for technology. Tin cans connected with string replace desk phones and flocks of carrier pigeons carry documents instead of email. Young people are trained to read barcodes to process incoming forms as an alternative to mainframe computers. Productivity rises.

Met Office joins the Cloud
In an innovative public/private sector partnership the Met Office and IBM launch a new cloud computing service. Utilising real clouds to store and transport data, satellite based technology downloads information as and when needed across the UK. Difficulties arise when the country swelters through its warmest year since records began, with high temperatures and cloudless skies from May to October. Well, you can but hope………..

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January 5, 2011 Posted by | Uncategorized | , , , , , , , , , , , , , , , | Leave a comment